• Home |
  • About Us |
    • Why Buy From Us?
    • International Sales
    • Warehouse/Distribution Center
    • Showrooms
    • Customers List
    • Letter from the owner
    • Follow Us On Social Media
    • Design Projects
    • FAQ
    • Leave Us A Reveiw
  • Product Catalog |
    • By Category
    • By Manufacturer
    • Featured Games
    • 2022 Game Recommendations
    • Arcade Flyers Archive
    • See Our Products On YouTube
    • Customized Games by PrimeTime
  • Financing |
  • Warranty |
    • Certified Pre-owned Equipment
    • Manufacturer Warranties
    • Product Manual Archive
  • Service & Parts |
    • Technical Support
    • Manuals
  • Shipping |
    • North American Shipping
    • International Shipping
  • Blog & News |
    • 2022 Trade Show & Event Calendar
    • Press Releases
    • News & Media
    • Follow Us On Social Media For Updates
    • Newsletter Sign Up
  • My Account |
  • Jobs |
  • Contact Us
    • Multi-Language Sales Support!
    • English
    • Espanõl
    •   *Português*
    •   *Nederlands*
Call Us Today!
1.800.550.0090
PrimeTime Amusements PrimeTime Amusements
  • Arcade Game Sales
    • New Games
    • Certified Pre-Owned Games
    • International Sales
    • Classic Arcade Games
    • Financing
    • Customization
    • Buy Arcade Games For Your Home
    • Buy Arcade Games For Your Dental Office
    • Buy Arcade Games For Your Bar/Arcade
    • Buy Arcade Games For Your Cruise Ship
    • Turn Key
    • Product Videos On Youtube
  • Arcade Rentals
    • Trade Show & Convention
    • Bar / Bat Mitzvah
    • Birthday Rentals
    • Corporate Events & Team-Building
  • Operations
    • FEC Consulting
    • Turn Key
    • Custom Packages/Design
    • Card System
    • Elev8 Fun Center
    • Xtreme Action Park
  • Bowling Lanes
    • Official Bowling Lanes
    • Custom Bowling Lanes
    • Mini Bowling
    • Residential Bowling Lanes
    • Virtual Bowling
    • Lane Master
    • Alley Bowlers
    • Financing
    • 0
  • Arcade Game Sales
    • New Games
    • Certified Pre-Owned Games
    • Arcade Game Room Financing
    • Custom Arcade Games
    • Service & Parts
    • Augmented / Mixed / Virtual Reality Systems
  • Arcade Rentals
    • Trade Show & Convention Rentals
    • Bar / Bat Mitzvah Arcade Rental
    • Birthday & Private Arcade Rental
    • Corporate Events & Team-Building
  • Game Operations
    • FEC Consulting
    • Custom Theming & Design
    • Cashless Payment & Card Systems
    • Xtreme Action Park
  • Bowling Lanes
    • Green Bowling Official Lanes
    • Green Bowling Cafe
    • Mini Bowling
    • iBowl Game
    • Lane Master
    • Alley Bowlers
  • About Us
    • Warehouse & Distribution Center
    • Visit Our Showroom
    • Customer List
    • Letter From The Owner
    • Follow Us On Social Media
    • Design Projects
    • FAQ
  • Product Catalog
    • By Category
    • By Manufacturer
    • Game Recommendations
    • Our Products On Youtube
  • Financing
  • Warranty
    • Certified Pre-Owned Equipment
    • Manufacturer Warranties
  • Service & Parts
    • Technical Support
    • Manuals
  • Shipping
    • North American Shipping
    • International Shipping
  • Blog & News
    • PrimeTime Press Release
    • News & Media
    • Follow Us On Social Media
  • My Account
  • Jobs
  • Contact us
    • Multi Language Sales Support
    • English
    • Espanõl
    • *Português*
    • *Nederlands*

Warranty

  • Home
  • Warranty

All products that ship from PrimeTime Amusements are covered by their original manufacturer warranties. These warranties will vary from company to company in coverage, length and policies.

If you believe that your machine is in need of service and is still covered under warranty, you can contact our service department for assistance.

Please note that we are unable to assist with warranties or service on products not purchased directly from PrimeTime Amusements. If you do have any equipment in need of service that was purchased from a different distributor/reseller, please contact that source for assistance.

Certified Pre-Owned Games

In the event you have purchased one of our Certified Pre-owned refurbished games, the original manufacturer will no longer cover the machine under warranty or they may be defunct as a business.

For all machines that we sell used/refurbished, they pass through our extensive Certified Pre-Owned Games program. This restores the game to like-new and functioning condition. We guarantee that our pre-owned games will work on arrival; if for any reason they do not (such as damage from shipping), we will get the problem corrected as quickly as possible.

Manufacturer Warranties

As of June 2017, here are the current warranties that are offered by manufacturers that we represent. This is a generalized list and many not apply to all products from said manufacturer. They can also change their policies at any time, without notice. That said, we strive to keep this list as up-to-date as possible!

Manufacturers may also require that you cover all shipping charges on parts to be repaired. Some manufacturers will also charge for labor. Extended warranties are rare but if available from the manufacturer it is noted below.

If you have any questions, please give us a call!

  • Adrenaline Amusements – 1 year warranty (Full: Parts, Circuit Boards, Monitors)
  • American Changer – Varies by product. Click here for AC’s Extended Warranty details
  • Andamiro – 90 Day Limited Warranty (Parts only)
  • Apple Industries – 1 Year Limited Warranty (Parts minus bulbs & cabinet wheels). Click here for Terms & Conditions of Sale
  • Arachnid – 90 Day Limited Warranty (Electronic Boards; Monitors) / 1 Year Limited Warranty (Dartboard head & defective parts)
  • Atari Games – No longer in business, no warranty supported
  • Bandai Namco Amusements – 30 Day Limited Warranty (Parts). Click here for details on repair policies.
  • Barron Games International – 120 Days Limited Warranty on registered products. Click here for warranty details (PDF); click here for the Barron Product Registration form.
  • Bay Tek Games / Skeeball – 6 months limited warranty (Parts); 3 month extension for properly registered products. Click here for more details.
  • Benchmark Games – 1 year Full Warranty
  • Bobs Space Racers – 90 Day Limited Warranty (Parts)
  • Capcom USA – US Arcade division is no longer in business, no warranty supported
  • Chicago Gaming Company – 180 day (6 months) limited warranty (Parts)
  • CJ4DPlex / Simuline – 1 year limited warranty (Parts). Training is included during on-site product installation
  • Coast To Coast Entertainment – 1 year limited warranty (Parts)
  • Coastal Amusements – 90 day limited warranty (Parts)
  • Deltronics Labs – 1 year limited warranty (Parts)
  • Digital Centre – 2 year warranty (PC, new products) / 3 year warranty (Certain parts) / 10 year warranty (Film).
  • Dynamo / Tornado – 1 year limited warranty (Certain parts); click here for product warranty registration.
  • Elaut USA – Please call us for details
  • Falgas Amusement Rides – 2 year warranty (machines & components)
  • Family Fun Companies – 90 day limited warranty (Parts)
  • Fivestar Redemption – 1 year full warranty
  • Fun Company – Varies by product. Click here for complete details.
  • Garlando – Varies by product. Call us for details.
  • GlobalVR – 90 day limited warranty (Parts)
  • Great American Recreation – 90 day limited warranty (Parts)
  • Innovative Concepts in Entertainment (ICE) – 180 day warranty (MAIN PCB (CPU)),  180 days on motors and 90 days on all warranted items, All parts and repairs carry a 30 day warranty.
  • IGS – Warranty not provided through IGS directly.
  • Imply USA – 1 Year Full Warranty for games. Click here for terms (PDF) / Bowling – varies by part. Click here for details. (PDF) / Green Bowling – varies by part. Click here for details (PDF)
  • Incredible Technologies – 90 day limited warranty (Electronic circuit boards & trackball controllers) / 1 year limited (Hard Disk Drives / HDD)
  • InJoy Motion – 1 year limited warranty (Defective Parts) / 6 months warranty (Player Controls; AIR Series game parts)
  • Jakar – Please call us for details
  • Jennison Entertainment Technologies – Please call us for details
  • Jersey Jack Pinball – 1 year limited warranty for residential use (Specified Electronic boards, monitor) / 6 months limited warranty for commerical use (Specified Electronic boards, monitor) / 30 day limited warranty (Parts) / Click here for full warranty conditions & details (PDF)
  • JOOLA USA – Varies by product. Call us for details.
  • JVL Labs – 5 year limited warranty (touchscreen monitors); 15 month limited warranty (parts)
  • Kalkomat – Lifetime technical support / 1 year limited warranty (defective parts with exceptions) / 90 day limited warranty (Bag, bladder, front panel, start button
  • Killerspin – 1 year limited warranty (Defective Parts)
  • Konami – Konami has closed their US Arcade division with no warranty support offered
  • Kriss Sport – 2 year limited warranty (Defective Parts) / 90 day limited warranty (Bag, Bladder)
  • LAI Games – 90 day limited warranty (Parts) / Click here for LAI’s RMA form
  • Magic Play – Handled through their manufacturing partners such as Barron Games.
  • Medalist Games – Varies by game. Call us for details
  • Merit Games – Closed for business, offers very limited support for Megatouch machines.
  • Merlin Technologies – Call for details
  • Midway Games – No longer in business, no warranty supported
  • OK Manufacturing – 1-year manufacturer’s warranty and 30-day money back guarantee
  • Raw Thrills – 1-year warranty (Game PC) / 90 day limited warranty (Parts)
  • Rene Pierre – Varies by product. Call us for details.
  • Rock-Ola – Varied by Part. Limited warranties are: 5 years (electric/analog mechanisms) / 2 years (electronic circuit boards) / 1 year (Media/CD player, cabinet, motors) / 90 days (lighting & bubble tubes)
  • Sega Amusements – 90 day limited warranty (Parts) / Free lifetime technical support
  • Shelti / Gold Standard Games – Products require registration for warranty support. Home Products – 1 year limited (Click here for registration) / 1 year limited warranty (Dartboards; click here for registration)
  • Smart Industries – 3 year limited warranty (electronic boards) / 1 year limited warranty (assemblies)
  • Stern Pinball – 60 day limited warranty (electronic boards) / 9 months limited warranty (dot matrix displays)  / Click here for warranty registration
  • Taito – US arcade division is no longer in business, no warranty supported
  • Team Play Inc. – 1 year warranty (Defective Parts)
  • Toccata Gaming International – 1 year parts warranty as determined by Toccata service personnel / Click here for details (PDF)
  • Trans-Force – No longer in business, no warranty supported
  • Triotech – Varies by product. Please call for details
  • Universal Space – 6 month limited warranty (Parts) / OEM/video games receive a 3-month parts warranty / Click here to view UNIS warranty details. Click here to see the UNIS warranty policy (DOCX)
  • Unit-E Technologies – Please call us for details
  • Venture Shuffleboards – 1 year warranty (playfield & cabinet)
  • Wahlap – Please call us for details
  • WIK USA – 2 year limited warranty (Home / Residential) / 1 year limited warranty (Commercial) / Click here for WIK USA’s warranty terms (PDF)
  • Wurlitzer – No longer in business, no warranty supported

 

 

Arcade Games

  • Adrenaline Amusements
  • Air Hockey
  • Alley Bowlers
  • American Changer
  • American Pinball
  • Andamiro
  • Apple Industries
  • Arachnid
  • Atari Games
  • Augmented/Virtual Reality
  • Bandai Namco Amusements
  • Barron Games International
  • Basketball Machines
  • Bay Tek Games, Inc. / SkeeBall Amusements
  • Benchmark Games
  • Bobs Space Racers
  • Bowling
  • Boxing Arcade Machines
  • Capcom
  • Certified Pre-Owned Games
  • Chicago Gaming Company
  • Coast To Coast Entertainment
  • Coastal Amusements Inc.
  • Coin Pusher
  • Conversion Kit
  • Crane / Prize Machines
  • Dancing / Music / Rhythm
  • Darts
  • Deltronic Labs
  • Digital Centre
  • Dynamo
  • Elaut USA
  • Exergaming
  • Falgas Amusements Rides
  • Family Fun Companies
  • Featured Arcades
  • Fighting Arcade Games
  • Fishing Games
  • Five Star Redemption
  • Foosball
  • Fun Company
  • Games for Home
  • Global VR
  • Great American Recreation
  • ICE Game
  • IGS
  • Imply
  • Incredible Technologies
  • Injoy Motion
  • Jakar
  • Jennison Entertainment Technologies
  • Jersey Jack Pinball
  • JVL Labs
  • Kalkomat
  • Kiddie Games
  • Kiddie Rides
  • Komuse
  • Konami
  • Kriss Sport
  • LAI Games
  • Magic Play
  • Manufacturers
  • Medalist Games (Spectrum)
  • Midway Games
  • Motion Theaters
  • New Games
  • OK Manufacturing
  • Photo Booth
  • Pinball Machines
  • Pool Tables
  • Quick Coin
  • Racing
  • Raw Thrills
  • Really Big Crane Co.
  • Redemption
  • Replay
  • Route/Street Operation
  • S& B Toy Company
  • Sega Amusements
  • Shelti / Gold Standard Games
  • Shooter
  • Shuffleboards
  • Simulators
  • Smart Industries
  • Spanish
  • Sports Games
  • Stern Pinball
  • Taito
  • Team Play Inc.
  • Ticket Eaters / Dispensers / Bill Changers
  • Toccata Gaming Intl.
  • Top Games
  • Tornado
  • Touch Magix
  • Touch Screen
  • Traditional Games
  • TrioTech
  • Uncategorized
  • Unit-E Technologies
  • Universal Space (UNIS)
  • Valley Dynamo
  • Venture Shuffleboard
  • Video Games
  • Video Redemption
  • Virtual Reality
  • VRsenal
  • Wahlap Technology
  • Whacker Games
  • WIK
  • Xtrematic

Latest Posts

asp
Retro Arcade Game ‘Avenging Spirit’ Releasing in Consoles Next Week
28Jul2022
ic
Getting Good: Ice Climber
12Jul2022
segaa
Augmented Reality Darts Coming Thanks to Sega Amusements and 501 Entertainment Collaboration
06Jul2022

Latest Posts

pinball-classic
Cual es el valor de su Pinball Clásico?
15Mar2016

PrimeTime Amusements® logo

5300 Powerline Rd, Suite 210,
Ft. Lauderdale, FL 33309, USA
Office: (305) 770-GAME (4263) | (800) 550-0090
IF YOU WOULD LIKE TO VISIT OUR OFFICE, PLEASE CALL US TO MAKE AN APPOINTMENT
Fax: 305.770.1275

Multi-Language Support: ENG / ESP/ POR / NED

General Information
[email protected]
Rentals
[email protected]
Sales
[email protected]

PRIMETIME AMUSEMENTS SERVICES

  • Global Arcade Game Sales
  • Arcade Rentals
  • Custom Arcade Games
  • Buy Bowling Lanes
  • Residential Arcades
  • FEC Consulting
  • Custom Theming
  • Designs
  • Custom Foam Props & Sculptures
  • Themed Environments
  • Worldwide Shipping
  • Turnkey Solutions
  • Customer Service
  • Financing
  • 2021 Amusement Trade Show & Event Calendar

If you are using a screen reader and are having problems using this website, please call 800-550-0090 for assistance. Please contact us if you require accessible services, if you are having problems using our site, or to make suggestions.