Service & Parts

Keeping your equipment operating is one of the most important aspects of your business. A broken game can’t make a profit! At Primetime Amusements, we have technicians who are here to help you take advantage of the manufacturer warranty when applicable; they can also assist you for out-of-warranty situations, part orders, RMAs and other technical support for products that you have ordered from us.

Please note that we do not service equipment that was purchased from other distributors or resellers. Contact the distributor or reseller that you purchased it from for service.

Primetime Amusements employs experienced, trained technicians who can assist you in any technical support needs. They are readily available via phone or email. They can also assist you whether or not your product is in warranty!

Got a problem with one of your games? We might be able to save you a phone call with our Tech Tips articles. These are a series of posts that are focused on arcade machines and a variety of issues that surround them. Click and learn!

We strive to provide product manuals within the specifications section of their individual product listings. You can also browse links to all of the manuals we have access to by clicking here.  Note that some manufacturers do not provide manuals electronically, but that the manual should ship with the game in that instance. For out-of-production equipment, manuals are not guaranteed to be included with the unit. If you need technical assistance for any Primetime product, please let us know!