What are your shipping costs and options?
We provide different options to accommodate any need and budget.
We will provide shipping quotes within 24 hours after an order is made and, after we received a payment we will schedule the pick up for the item(s) that you have purchased.
1. Warehouse to Business – This shipment is the most common one done by a freight carrier; we will try to get the lowest cost to have it delivered to your business. Some businesses have a loading dock or they own a fork-lift, there’s an extra cost for ordering a lift-gate truck for those who don’t have a dock or a fork-lift truck.
2. Warehouse to Residential: Typically a freight company will deliver to a residential address with a lift-gate truck. The carrier will call you when the items(s) arrive at the local trucking terminal to schedule a delivery to a residential address. The driver will back the truck as close to the home as possible. Once the game(s) are lowered off the truck, it is the customer’s responsibility to get them inside their home.
3. Inside delivery –White Glove customers most likely have to pay an extra cost to get the games delivered inside their residence.
4. Another option is if the customer prefers to handle shipping on his own. We will be able to help you proving with shipping address, commercial invoices and packing lists if need it. Please call one of our representatives if you have any questions in reference to shipping.
Shipment Tracking:
When your game is shipped, if you request, we can send you an email with your tracking number, which is used both by the shipper to keep track of your shipment. After obtaining your freight tracking number, you may then trace freight shipment either with one of our representatives or using the online tracking website of the freight carrier.
What if my games or Items our damaged?
The odds of any damage during transit are unlikely, but it’s possible. What you need to do is to inspect all the shipments when they arrive for damages before accepting and signing the bill of lading. If any item arrives damaged the customer simply must refuse the shipment and contact one of our representatives. If the item is accepted damaged it is up to the customer to contact the freight company and file a freight claim for any damages.
What kind of warranty do you offer?
All new games come with a warranty. Please click on the following link: http://primetimeamusements.com/warranty/#warranties
Do most of the games you offer fit through a standard doorway?
Most Up-right games fit in a standard-size door like traditional games for example; foosballs, Up-right cabinets like Ms Pac-man, Pinball Machines, Air Hockey’s etc. But the majority of the Video Arcade machines required a 2 door as large and sit-down type video games may not fit though a standard doorway.