Getting your equipment from warehouse to location is one of the most important aspects of your purchase. Here at Primetime Amusements, we understand this process and have experienced individuals ready to help you from start to finish so that your product arrives on time and at a great price.
Due to these products being large in size, heavy on the weight, freight carriers will handle the shipment. Which carriers is used may vary, depending upon where the package will be shipping from and the bid. We work to find reliable carriers that will treat your equipment with the respect it deserves while also offering a good price.
It can be a daunting experience when you first purchase equipment but don’t worry – we are here to help! Please give us a call and we can answer any questions that you have.
What Types of Freight Are Available?
There are generally three options available for shipping arcade equipment to a location. All options include insurance:
NOTE: Regardless of the shipping option you choose, it is your responsibility to inspect the product upon arrival. Check for any noticeable damage to the package. If a shipment is damaged, give us a call before signing off on the shipment paperwork. If a product is damaged but is signed for as undamaged then the carrier’s insurance will NOT cover the damage.
North America (US/Canada)
For all shipments within the United States. Canada has the same options but do note that there may be fees/taxes at the border for certain products. Mexico is considered international, please refer to the International Shipping category below.
Dock-To-Dock: Often the cheapest option, this requires the presence of a loading dock and/or a forklift. You maybe required to assist the delivery driver in unloading the freight off the the truck; once unloaded then it is your responsibility to move the equipment into the location and set it up.
Curbside w/ Liftgate: The most common option for shipping these types of games. The truck will come with a liftgate that makes it easy to unload the freight onto the ground. Like Dock To Dock, once unloaded onto the ground, it is the buyer’s responsibility to unpack the product, move it into the location and assemble it.
White Glove Inside Delivery: The most convenient option but also the most expensive. Here the freight carrier will get the equipment off of the truck and bring it inside to the home or business. Do note that stairs will entail an additional charge depending on how many flights or steps there are. Inside delivery services may take a little longer to schedule as the freight company will send more men (generally 2-4) to safely ensure the delivery of the product.
Some products are so large or cumbersome that many carriers no longer provide inside delivery services for them. Some rural areas may also not have inside services available to them. Some situations may require that you hire a forklift driver or even a crane to get the equipment into the location. If in doubt, give us a call and we’ll figure out the best solution for your situation!
NOTE: With all delivery situations, ASSEMBLY IS NOT INCLUDED as the shippers are not trained on setup of these products. If you need assembly services on-site, give us a call and we’ll figure out a solution!
We are also experienced in shipping equipment to locations all over the world. The process is a little more complicated than shipping within the United States but as always, we are here to help so that your purchase goes as smoothly as possible.
Ship To A Freight Forwarder: Many clients opt to have their equipment sent directly to a freight forwarder. That forwarding company will handle all shipping, customs, taxes & fees that are associated with international shipments. Pricing will vary from situation to situation and also depends on the forwarder. If you need assistance in finding a forwarder, give us a call!
Door-To-Dock (Sea): With this option, equipment is shipped from our warehouse or manufacturer factory to a US sea port, then loaded onto a boat and shipped to the nearest sea-based loading dock to you. The buyer is responsible for hiring a customs broker and handling all applicable taxes and customs fees. Once the equipment arrives at the dock, it is the responsibility of the buyer to arrange freight from the port to their door.
Sea shipments can vary on length of delivery, depending upon the product and which port it is destined for.
Door-To-Dock (Air): This is a more expensive option but gets your equipment to the destination port much faster. Typical lead time once the freight carrier picks up the equipment is 5-8 business days. Like Sea-based shipping, The buyer is responsible for hiring a customs broker and handling all applicable taxes and customs fees. Once the equipment arrives at the dock, it is also the responsibility of the buyer to arrange freight from the port to their door.
Door-To-Door International: The most expensive option has the equipment going from the factory or warehouse and it is shipped to your door. This is not available in all countries or situations and you may still need to hire a customs broker to handle the customs of your country for when the product arrives. Please call for more details.